Monday, 13 May 2013

To the Fens

The middle if nowhere depends, of course, on where you start from.

Early maps (like the Mappa Mundi) had Jerusalem at the centre of the map. Having built an empire we decided that England should be at the centre of our maps.

It's argued, with some reason, that there has been an unintended but clear divide building between London and the rest of the country. London has wealth, power, a rampant property market and a disproportionate number of our cultural institutions. We tend to think it's always been like this.

But that's not quite true.

In Saxon times the capital of England was briefly Winchester, and in the 14th century King's Lynn was the most important port in England. Times changed and sea levels fell, and Kings Lynn found itself a backwater as Liverpool and London took precedence.

But great buildings of that time remain, and Oxburgh Hall is one, now in the care of the National Trust.

I was there to look at a selection of wallpapers the family had kept since the early 18th century. Most of  us keep the odd length of wallpaper or spare bathroom tile in our attic, but this looked more deliberate. More a case of keeping a record rather than being able to re-paper a damaged section.

Old families often think in this way. The regard for the future is as keen as that for the present. They are aware, all the time, of their custodianship of a house rather than ownership, their sense of obligation to unborn descendants.

In a little room, with the spring sunshine streaming in, we gathered round a small table and looked at the scraps and fragments and wondered at the mistress of the house carefully boxing up these remnants after the decorators had left. For the future. As it transpires, and how impossible for her to conceive this, for us.

Tuesday, 29 January 2013

Impoverished by the Marketing Dollar

Something that's become very apparent in our choice-saturated and confusing technology space is the ability of marketing to push products to the top of the heap that might not deserve to be there. Having made it to the top of the heap, the confused consumer will never look down the charts for something more intelligent, appropriate or economical. In picking a top ten product, he trusts what he perceives to be the wisdom of crowds, but what may well be just the might of the marketing dollar.
A couple of studies have highlighted this to me recently. The Kindle Fire has 33% of the Android tablet market according to Localytics, with the Nexus 7 grabbing only 7%. This despite the Fire being described as an Amazon cash register - most things you do on it funnel you towards Amazon and the siren call of one-click checkout. Nexus 7 is faster, cheaper and open, but the Amazon marketing dollar has prevailed.
The other saddening statistic was that half of all app development revenue goes to just 25 developers. It's the normal suspects: Disney; Electronic Arts; Zynga; Rovio. The days of a great indie app making it seem over.
The great, the original, the worthwhile and the quirky are being drowned out by gigantic marketing budgets and the paralysis consumers face when presented with 14 seemingly similar tablets or 131,727 games to choose from (as of this weekend).
Maybe this is the way markets work - innovators prove to be one-hit wonders or get bought out, the big boys move in and a suddenly it's (big) business as usual. But as a developer and publisher I increasingly feel we can't compete and are relying on the goodwill of Apple or a lucky break. Neither of which are a good basis on which to build a business.

UPDATE
With the seemingly inevitable demise of Barnes and Noble in the e-reader and maybe even book space drawing closer, I read  this analysis in the New York Times:

“In many ways it is a great product,” Sarah Rotman Epps, a senior analyst at Forrester, said of the Nook tablet. “It was a failure of brand, not product.
“The Barnes & Noble brand is just very small,” she added. “It has done a great job at engaging its existing customers but failed to expand their footprint beyond that.”

Further evidence that a great product can't compete in a confusing market without a ton of marketing.

Monday, 14 January 2013

Listening to what matters

A while ago on this blog I wrote about the joy of doing work that mattered, with a nod to Tim O'Reilly for the inspiration. It was near the beginning of 2009 and felt like a New Years resolution.

At the beginning of this year, I need another resolution, similar but crucially different.

Listen to what matters.

In the intervening years, the background noise of chatter, comment, opinion, advice and alarm has grown beyond my expectations. 120m Facebook users then, a billion now. Twitter had registered less than a billion tweets ever, now it's 16bn a month.

It's hard to filter out noise and only ingest information that will be helpful. If you're pushing out into new areas of work, how can you tell the experts from those who just talk the talk and have a lot of followers? How much time should you spend finding and processing all this information?

My 2013 resolution then is to listen to what matters and ignore the rest. I'm going through my social and web feeds, bookmarks and Flipboard settings, and purging the marginal voices, letting those who remain be heard more clearly.

And trusting my judgement.

Tuesday, 20 November 2012

Next generation digital discovery

A few years ago we were asked by the British Library to imagine how research would work when everything was digital. No need to come to the reading rooms any more.

We worked for maybe two years building prototypes, working with curators, academics and researchers and doing some serious analysis in to work patterns, use of tools and interface expectations.

One output from that was the Growing Knowledge exhibition held in 2010-11 at the BL where some findings were presented and questions asked.

But we were convinced that there was a need for a fully-fledged piece of software for the next generation of researchers. It had to:
- work anywhere including tablet and phone
- be as easy to deploy as possible
- be flexible for users and customisable for clients
- provide a great set of research tools
- interface with all sorts of existing tools from Twitter to citation software

We've called it iNQUIRE and it's now available for your institution. There's more here and take a look at the first project we're just completing with the Bodleian.

Wednesday, 31 October 2012

Suspending Disbelief – the Dubious Role of Skeuomorphism in Software Design


The above is the title of a piece I wrote a couple of months ago for a project at the Tate - Transforming the Artists Book.

I was prompted to look at it again with the news that Scott Forstall, head of iOS has been fired from Apple. He is the guy that presumably champions interface designs like this:

An unholy alliance of overstretched metaphor and vanilla XCode button design.

Set that against the Windows 8 UI:




I just wonder if Scott Forstall was sticking to his skeuomorphic guns, and Tim Cook saw where Windows 8 and Android were going and decided that Scott's path was a dead end?

Anyway, here's the article...

My first job in what was then known as multimedia was for a design agency in 1991. One of the early jobs we did was an internal multimedia brochure. This being just after the 1980s the boss still drove an Aston Martin and wanted the interface to look like the dashboard of his car. So that’s what we built. You pressed buttons to go to various sections and the speedometer showed where you were. Steering wheel, walnut dashboard, indicators – this interface was a complete re-creation of the MD’s car. He loved it. Everyone else hated it.

Skip forward 20 years, and we see a strange revival of this sort of design, that includes the apparently unlikely participation of Apple. In iOS we see a shaky wooden bookcase to contain all your iBooks, a facsimile of some sort of notebook for Notes (complete with ripped edges to the pages) and a frankly bizarre green baize look for the Game Center.

This approach to interface design is known as skeuomorphism, or making one thing resemble another. More simply expressed it could be seen as the use of metaphor in design.

In 1991, the use of skeuomorphism was rife. Buttons lit up, had beveled edges and depressed when you clicked them. Backgrounds were made to look like paper, wood or glass. Aston Martin dashboards were still a rarity however. All of these devices were designed to familiarize users with a new world of interaction. Prior to the invention of “multimedia” driven by the use of software such as Hypercard and Macromind Director, users interacted via command-line interfaces or the early versions of Windows and Mac OS. How then to assist people in navigating this new multi-dimensional world of content? The easiest way was to appropriate devices people were familiar with and use them in interface design.

The last 20 years have made us comfortable with multi-modal ways of navigating content, and, for the born-digital generation, their ability to grasp seemingly-complex interfaces comes with a very short learning curve. Why then do software developers persist with this use of metaphor?

In 1997 we started to develop Turning the Pages – three-dimensional digital facsimiles of normally rare and valuable books. We would film a curator turning the pages of one of these books, use this footage as source material to develop a millimeter-accurate three-dimensional model of the original and then code it so that, when the users fingers swept across a touchscreen, the pages would turn. It was so realistic that staff at the British Library once found an elderly lady vainly swiping all the glass cases in the Treasures Gallery. She had spent too long using Turning the Pages and thought none of the books were real.

Why did we do this? Why not present the pages, folio by folio, flat on the screen? Our answer was that most books are about content. You buy them for the words on the page. Some books are about the artefact itself – the beautifully bound and the immaculately typeset. But some transcend the state of “book” and become icons. There is no other Lindisfarne Gospels or Domesday Book, no substitutes are possible. One of the earliest books we worked on was the Sherborne Missal, which allegedly has more medieval miniature paintings than the whole National Gallery. People wanted to engage physically with this object, to pick it up, to turn the pages. Because of it’s value and fragility they were not allowed to. Many very valuable books are now not even on display all the time. For six months a year they are “rested” for light, stress on the spine or binding and sub-optimal atmospheric conditions. So our attempt at digital facsimiles is a deliberate response to the frustrated needs of museum and library visitors to experience the original. We have been asked many times whether our software should be used to display magazines or print books. I simply don’t see the value in this. Continuing to use metaphor in this context seems a lazy approach to interface design when the folio ceases to have any meaning other than as a container for words that originated in a formless medium like Microsoft Word.

Why then does the use of skeuomorphism still exist in design? I believe it is because the wheel has turned full circle. We moved from a cartoonish use of metaphor, to a brutal exclusion of the decorative, the beautiful and the playful as espoused by usability experts such as Jakob Nielsen. The almost universal adotion of such principles spoke of a lack of confidence in developers for over a decade, but now, with a broader, more casual user base, increased confidence, and an iterative approach to design that readily allows for change, developers have re-discovered their playful side and introduced fun into a visual world that had become too austere.

For most books though, I think there remains a huge intellectual challenge to re-imagine their form for a digital age. The Kindle edition remains a largely slavish copy of the codex unbound. The first steps in a new direction have been taken by Apple with their iBooks Author software, allowing books to change and re-flow in portrait or landscape form, and for the ready inclusion of all sorts of media.

But of all the challengers for the re-imagining of the book interface, it might just be that we see Microsoft as the unlikely champions of a new approach. Their approach to the design of Windows 8 shows that they have been through a rigorous rethink of what an interface might be like, and the result is modern, pared down, triumphantly usable and surprisingly elegant. Were they to take this approach to books, perhaps in conjunction with their relationship with Nook, the results might give everyone a reason to denounce skeuomorphism for good.

Except maybe us.

Monday, 29 October 2012

eBook Fun and Games on Windows 8

Here's a short video of the things we did for the eBook Treasures Windows 8 app, making use of the stylus and the gyroscope built in to the tablets.

Thursday, 25 October 2012

Our eBookTreasures Windows 8 App

So this is what we've been working on for the last 6 weeks or so. One of the first Windows 8 apps.


The previous versions of our books were (and are) sold in the iBookStore, and I had a revealing conversation with a client the other day. He was trying to demo one to a colleague and spent ages rootling around on his iPad looking for it. He couldn't find it as he was looking for an app. It didn't occur to him that we'd built it as an iBook.

With visual books like these, people just think of apps. So we built them one.

There are other advantages too. As well as aggregating all our books in one place, we can add features like gilded pages catching the light when you tilt the tablet, annotation on the page using a stylus, pinning a book to the start page, our own version of whispersync and much more.

We're really proud of the app and I think the sort of content we have sits very well with the minimalist interface design encouraged for Windows Store apps.


The app is free, and A Medieval Bestiary from the British LIbrary collection is available for free download within the app for a while. Other books range from £1.79 to about £3.49.

There's a link here to the Windows Store. If you are on another OS (kind of probable right now...) you'll just get a web page. But with a predicted 1m installs of Win8 a day, I'm hoping that the link will be useful for you someday soon.